We’re looking for a solutions engineer to support our Great Expectations Cloud product. As a solutions engineer, you’d be responsible for managing the technical relationships with customers and prospects alongside the go to market team. As the trusted technical advisor to customers, your role is crucial to remove technical objections and address pain points with a customer's data pipelines.
As the first solutions engineering hire at Superconductive, you’d have the opportunity to shape the way we work with our first customers, and lay the foundation for shaping how we think about technical sales. You will need to develop a deep empathy for the end user and an understanding of the types of problems they may encounter. With this perspective and knowledge to guide you, your work will help create tight feedback loops between our customers and Superconductive's product team. You'll also work with our engineering team to prioritize issues and development, and stand up internal tools and documentation to improve customer-facing resources.
What You'll Do
Identify customer business requirements and matching them to product features
Collaborate with the GTM team for coordinating the customer issues and best practices guidelines
Build joint customer strategies with enterprise sales, support and field services to encourage product adoption
Provide live demonstrations of the the Great Expectations Cloud platform to prospective customers
Answer Great Expectations product questions and helping customers and prospects to take full advantage of the cloud product
Build relationships with key decision makers and serving as a customer's technical point of contact
Educate prospects on product implementation and usage
Learn about customers' successes and challenges, sharing customer feedback within Superconductive’s product and engineering teams and advocating for customer interests
Act as intermediary between sales and technical teams to best meet customer needs
Communicate customer feedback and perspectives to appropriate teams to be considered in product strategy
Demonstrate ownership and coordinate with engineering and escalation teams to achieve resolution of customer issues and requests
Manage urgent customer outages and requests by being their technical point of contact
Documenting technical considerations, collecting existing articles and contributing to internal knowledge bases as a resource for other teams, customers and partners
Identifying bugs and improvements in the Superconductive cloud product
Build a knowledge base with technical documentation, manuals for the support team and for the customers.
Glad you asked!
A world class team, with deep roots in open source, cutting-edge software and data development backed by some of the best open source and data infrastructure investors in the industry: Index, CRV, and Root Ventures. We are actively cultivating a new cultural blend of excellent data engineering and AI-enabled technical workflows.
A fast-growing company with lots of opportunity for learning and personal growth.
A front-row seat to the rapid evolution of data science and engineering. Data work is going through a renaissance, and—as the leading provider of a key piece in the new technology ecosystem—Superconductive is right in the middle of it.
A kind, curious, and open-minded company culture. We are always seeking ways to improve ourselves and our processes, and we keep these conversations open to the broader team. We prioritize empowering our team members rather than worrying about things like hierarchy.
A distributed team with lots of flexibility around timing and individual work preferences. We currently have teammates in California, Connecticut, Florida, Georgia, Illinois, Massachusetts, Michigan, Missouri, New Hampshire, New Jersey, New York, North Carolina, Oregon, Texas, Utah, Vermont, and Virginia. We’d love to add your state.
And competitive compensation with available Medical, Dental, Vision & 401K
3+ years of experience in sales/solutions engineering, technical consulting, or data engineering operational roles
A high level of empathy for our customers, curiosity and tenacity to get to the root cause of issues
Significant experience using python for development
Strong communication skills working with technical business stakeholders
In-depth knowledge of and the ability to perform advanced troubleshooting on our cloud product and its integration with customer-built and/or configured data pipeline systems.
Experience using cloud-based services and comfort assessing and communicating the effects of upstream/vendor service outages
Direct experience with data work in python, pandas, SQL, Spark, etc
Experience with software development tools including git, project management software, CI toolchains, containers, and cloud service providers
Stand Out Attributes
Work experience as a software engineer, especially with data-centric systems, API development, and/or distributed architectures
Experience with data engineering teams and tools, including common cloud-based data warehouses and/or ETL tools
People management skills
Superconductive Health, Inc. is an Equal Opportunity Employer. In compliance with Federal law and the Federal Acquisition Regulation (FAR) 22.1800, the selected candidate will be required to provide documentation that will verify their identity and eligibility to work in the United States.
Please note that while the position is remote, we currently require applicants to be located in the United States and cannot offer visa sponsorship at this time.